Terms & Conditions
Last Updated: October 26, 2023
Please read these Terms and Conditions carefully before using our services or purchasing our products. By engaging with GALE D McNULTY, you agree to be bound by these terms.
1. Custom Orders & Design Process
Our custom neon and light art pieces are meticulously handcrafted, making the design and approval process critical to ensure your vision is perfectly realized. We work collaboratively to bring your unique design to light.
- Design Consultations and Mockups: Initial consultations include a design brief to understand your requirements. We provide digital mockups for your review. Up to three rounds of revisions are included in the initial design fee. Additional revisions may incur extra charges.
- Approval Process: A signed approval of the final design mockup is required before production commences. This approval signifies your acceptance of the design, dimensions, colors, and estimated lead time. Once approved, changes may not be possible or could result in additional costs and delays.
- Customer-Submitted Artwork & Copyright: We accept customer-provided artwork. By submitting artwork, you warrant that you own or have obtained all necessary rights, licenses, and permissions to use and reproduce the artwork without infringing on any third-party intellectual property rights. GALE D McNULTY assumes no liability for copyright infringement claims arising from customer-submitted designs.
2. Payment, Shipping, and Returns
Understanding our policies regarding payment, shipping, and returns ensures a smooth and transparent transaction for your bespoke art piece.
- Payment Terms: A 50% non-refundable deposit is required to initiate any custom order, securing design services and material allocation. The remaining 50% balance, plus shipping costs, is due upon completion of the art piece and prior to shipment or local pickup. We accept major credit cards and bank transfers. All pricing is in USD.
- Shipping Policy: We carefully package all art pieces for safe transit. Shipping costs are calculated based on size, weight, destination, and selected service. While we exercise extreme care, GALE D McNULTY is not liable for damages incurred during shipping once the item leaves our workshop. We recommend purchasing shipping insurance, which can be arranged upon request. Expected delivery dates are estimates and not guaranteed.
- Return Policy: Due to the custom, made-to-order nature of our neon and light art, all sales are final, and we do not accept returns or offer refunds for custom pieces. This policy is in effect once the initial 50% deposit has been paid. For non-custom, off-the-shelf items, returns may be accepted within 14 days of receipt, provided the item is in its original, unused condition and packaging. A restocking fee may apply, and return shipping costs are the responsibility of the customer.
3. Warranty Information
GALE D McNULTY stands behind the quality and craftsmanship of our neon and light art. We offer a comprehensive warranty to provide peace of mind with your investment.
- Standard Warranty Period:
- LED Neon Art: 2-year warranty covering manufacturing defects and component failures.
- Traditional Glass Tube Neon: 1-year warranty covering manufacturing defects in the glass tubing, transformers, and wiring.
- What the Warranty Covers: Our warranty covers manufacturing defects in materials and workmanship under normal use conditions. This includes issues such as electrical component failure, premature fading of LED elements, and structural defects in the glass tubing not caused by external impact.
- Warranty Exclusions: This warranty does not cover:
- Damage caused by improper installation, handling, or maintenance.
- Damage resulting from accidents, abuse, neglect, vandalism, or natural disasters.
- Damage due to exposure to extreme environmental conditions or use outdoors unless explicitly designed and warrantied for outdoor use.
- Alterations or repairs made by unauthorized parties.
- Normal wear and tear.
- Making a Warranty Claim: To make a warranty claim, please contact us at wpmiw@hotmail.com with your order number, a detailed description of the issue, and supporting photos or videos. We will assess your claim and guide you through the repair or replacement process. Shipping costs for warranty repairs may be covered by GALE D McNULTY at our discretion.
Contact Us with Any Questions
Your clarity and satisfaction are paramount. If you have any questions regarding these terms, please do not hesitate to reach out.
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